Refund policy

Change of mind

We want you to love your Boho & Mala pieces. If you change your mind, you can return unworn items within 30 days of delivery for a refund to your original payment method or a store credit. Items must be unworn, undamaged and in their original packaging.

For hygiene reasons we can't accept change-of-mind returns on earrings. Sale and clearance items, gift cards and engraved or personalised pieces are final sale unless faulty.

Return postage for change-of-mind returns is at your cost, and original shipping charges are not refunded.

How to return

  1. Email info@bohoandmala.com with your order number and the item you'd like to return, and we'll confirm your return within 1–2 business days.
  2. Pack the item securely in its original pouch or box and post it to Boho & Mala, 16A Lever Place, Willagee WA 6156, or bring it with your order number to our store at Westfield Booragoon.
  3. Once we receive and check it, your refund or store credit is processed within 5 business days. Refunds can take a further 3–5 business days to appear with your bank.

Faulty or damaged items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives damaged or develops a fault, email us within 7 days of noticing it with your order number, a short description and two or three clear photos. We'll arrange a replacement, repair or full refund, and we cover the return postage.

Warranty

Waterproof and tarnish-resistant stainless steel jewellery is covered by a 12-month warranty against abnormal discolouration or coating failure from the date of purchase, provided it has been cared for as described on the product page.

All jewellery is covered by a 7-day warranty against manufacturing faults affecting stones, settings and chains.

The warranty does not cover accidental damage, scratches, loss, chains broken by being pulled or caught, natural variation in gemstones and pearls, or wear caused by perfume, chemicals or improper storage. To make a claim, email info@bohoandmala.com with photos and your order number.

Gifts

If you're returning a gift, email us with the original order number (ask the gift-giver or check the gift receipt). Gift returns are issued as a store credit.

Stockist purchases

Items bought from one of our stockists need to be returned to that store under its own policy.

Boho & Mala Jewellery is operated by Fabbris Holdings Pty Ltd (ACN 661 213 841). All prices are in Australian dollars and include GST.